💳 REFUND POLICY
1. DIGITAL GOODS - NO REFUND POLICY
Due to the non-tangible and irrevocable nature of digital licenses, all sales are final. Once a license key is generated or an account is upgraded, the service is considered "consumed."
2. LIMITED EXCEPTIONS
Refunds are only issued in exceptional circumstances at the sole discretion of the Superior Software management:
- Double Purchase: If you unintentionally bought the same license twice.
- Verified Technical Failure: If the software fails to function on your system due to a bug on our end, and our support team cannot provide a fix within 7 business days.
3. MANDATORY SUPPORT PROCEDURE
If you encounter any issues, you must follow this procedure before requesting a refund:
- Ticket System: Open a support ticket directly on our website. This is the fastest way to get help.
- Email Support: If, and only if, you receive no response via our ticket system, you may contact us at [email protected].
4. CHARGEBACKS & DISPUTES
Opening a dispute or chargeback with your bank without first attempting to resolve the issue through our support channels will result in:
- Immediate permanent ban of your HWID and account.
- Blacklisting of your email and payment method across our network.
- Reporting of the fraudulent activity to the payment processors.